Admissions Representative - National Associate - Laramie, Wyoming (SR)
Company Name:
Corinthian Colleges
## Description
Admissions Representative - National Associate, Laramie, Wyoming
_About Corinthian Colleges, Inc._
If you're looking for an exciting opportunity with a robust company committed to changing students' lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting-edge of the industry and forging ahead into a new era of leadership, growth and innovation. We currently operate more than 100 campuses through Everest College, WyoTech and Heald College and are dedicated to delivering on the promise to our students. At CCi you'll work with impassioned employees and have the support you need to make great things possible.
General
Job Description:
Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant, appropriate and professional manner. Establish and maintain relationships with enrolled students and their parents throughout the enrollment period. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews and enrollment process. Observe and adhere to all Company polices and best practices. Exercise limited judgment and discretion in decision-making; a majority of problem solving is based upon following standard practices and procedures. All activities will be monitored to ensure consistency with Company standards.
Job Responsibilities (with percent of time allocated to each activity group):
The expectation is that the majority of an Admissions Representative's time will be spent directly interacting with prospects/students. It is also expected that the Admissions Representative meet all minimum standards outlined per the performance management program.
_Prospect/Student Interaction (90%)_
Building Relationships
Take inquiry calls from all potential students interested in knowing or receiving information about the programs--including entrance requirements, curricula and academic standards--and encourage qualified prospects to schedule an appointment for an interview.
Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards.
Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role.
Participation in organized phone-a-thons according to Company best practices is required and is an essential part of day-to-day activity.
Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospects/students.
Follow up on all inquiries that fail to schedule or show for an interview.
Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.
Interviews
Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated Company Policy.
Utilize only approved Company materials during the interview process, and conduct interviews according to the stated policies and process at all times.
Explain the program offering to potential students and match the college's benefits and advantages to their needs. Discuss and advise suitable programs in accordance with the student's desires, qualifications and objectives.
Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student's motivations and concerns about attending the college.
_Mentoring and Guidance (5%)_
Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process.
Mentor and advise students to help them identify their unique skills and interests.
Assist students with selecting and securing housing at their respective campus, and completing all required housing documents.
Assist students with all other pre-start requirements, including travel and transportation, area information, registration, etc.
Provide up-to-date campus product information that includes current curriculum, conduct codes, events, etc.
Attend campus activities to support the student community.
Serve as a liaison between student and service center and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).
Maintain good working relationships with campus-based contacts and third party agencies that coordinate housing.
Address any easily-resolved inquiries, questions, concerns or issues (will refer more difficult issues to a more experienced staff member), and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
_Administrative (5%)_
Accurately account for all inquiries and the admissions activity associated with all inquiries.
Complete daily activity reports.
Ensure that all pre-start paperwork is completed accurately and in a timely manner.
Keep all required reports current and accurate, including information stored in the system.
Attend and successfully complete all training for this position, as required at any time by the Company.
Perform other duties as assigned by local leaders.
Attend meetings as directed by supervisor.
Key Behaviors:
Dependability: Responds to requests for service and assistance
Teamwork: Balances team and individual responsibilities
Decision Making: Displays willingness to make decisions
Communication: Effectively communicates with others
Time Management: Is able to complete all job requirements in allotted time
Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
Accuracy: Displays high quality of work and level of accuracy
## Qualifications
Minimum 1 year customer service, telemarketing or sales experience (including admissions experience)
Demonstrated ability to fulfill Company Key Behaviors
Excellent presentation skills
Bachelor's degree preferred
Knowledge of Microsoft Office Suite: Word, Excel, Outlook
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Job: Admissions
Primary Location: United States-WY-Laramie
Schedule: Full-time
Req ID: 143804Estimated Salary: $20 to $28 per hour based on qualifications.
Corinthian Colleges
## Description
Admissions Representative - National Associate, Laramie, Wyoming
_About Corinthian Colleges, Inc._
If you're looking for an exciting opportunity with a robust company committed to changing students' lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting-edge of the industry and forging ahead into a new era of leadership, growth and innovation. We currently operate more than 100 campuses through Everest College, WyoTech and Heald College and are dedicated to delivering on the promise to our students. At CCi you'll work with impassioned employees and have the support you need to make great things possible.
General
Job Description:
Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant, appropriate and professional manner. Establish and maintain relationships with enrolled students and their parents throughout the enrollment period. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews and enrollment process. Observe and adhere to all Company polices and best practices. Exercise limited judgment and discretion in decision-making; a majority of problem solving is based upon following standard practices and procedures. All activities will be monitored to ensure consistency with Company standards.
Job Responsibilities (with percent of time allocated to each activity group):
The expectation is that the majority of an Admissions Representative's time will be spent directly interacting with prospects/students. It is also expected that the Admissions Representative meet all minimum standards outlined per the performance management program.
_Prospect/Student Interaction (90%)_
Building Relationships
Take inquiry calls from all potential students interested in knowing or receiving information about the programs--including entrance requirements, curricula and academic standards--and encourage qualified prospects to schedule an appointment for an interview.
Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards.
Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role.
Participation in organized phone-a-thons according to Company best practices is required and is an essential part of day-to-day activity.
Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospects/students.
Follow up on all inquiries that fail to schedule or show for an interview.
Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.
Interviews
Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated Company Policy.
Utilize only approved Company materials during the interview process, and conduct interviews according to the stated policies and process at all times.
Explain the program offering to potential students and match the college's benefits and advantages to their needs. Discuss and advise suitable programs in accordance with the student's desires, qualifications and objectives.
Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student's motivations and concerns about attending the college.
_Mentoring and Guidance (5%)_
Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process.
Mentor and advise students to help them identify their unique skills and interests.
Assist students with selecting and securing housing at their respective campus, and completing all required housing documents.
Assist students with all other pre-start requirements, including travel and transportation, area information, registration, etc.
Provide up-to-date campus product information that includes current curriculum, conduct codes, events, etc.
Attend campus activities to support the student community.
Serve as a liaison between student and service center and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).
Maintain good working relationships with campus-based contacts and third party agencies that coordinate housing.
Address any easily-resolved inquiries, questions, concerns or issues (will refer more difficult issues to a more experienced staff member), and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
_Administrative (5%)_
Accurately account for all inquiries and the admissions activity associated with all inquiries.
Complete daily activity reports.
Ensure that all pre-start paperwork is completed accurately and in a timely manner.
Keep all required reports current and accurate, including information stored in the system.
Attend and successfully complete all training for this position, as required at any time by the Company.
Perform other duties as assigned by local leaders.
Attend meetings as directed by supervisor.
Key Behaviors:
Dependability: Responds to requests for service and assistance
Teamwork: Balances team and individual responsibilities
Decision Making: Displays willingness to make decisions
Communication: Effectively communicates with others
Time Management: Is able to complete all job requirements in allotted time
Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
Accuracy: Displays high quality of work and level of accuracy
## Qualifications
Minimum 1 year customer service, telemarketing or sales experience (including admissions experience)
Demonstrated ability to fulfill Company Key Behaviors
Excellent presentation skills
Bachelor's degree preferred
Knowledge of Microsoft Office Suite: Word, Excel, Outlook
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Job: Admissions
Primary Location: United States-WY-Laramie
Schedule: Full-time
Req ID: 143804Estimated Salary: $20 to $28 per hour based on qualifications.
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